Refund Policy.

Effective August 23, 2026

PEXD support purchases begin delivery immediately after payment confirmation by recording the support and, where applicable, activating a timed highlight or spotlight.

Eligible requests

Contact us within 14 days if you were charged twice, the paid service was not activated because of a technical error, the purchase was unauthorized, or applicable law provides a right to a refund. Include the checkout email, date, amount, and profile supported.

Rank changes

A change in public rank is not a service failure and is not by itself refundable. Purchases do not guarantee a rank, traffic, followers, clicks, or engagement.

Fraud, refunds, and displayed value

When an order is refunded, reversed, disputed, or fraudulent, its amount and related placement may be removed from the profile’s paid support total.

Contact

Send requests to support@pexd.com. Approved refunds are returned to the original payment method through Stripe.